Dental EducationDental EducationDR KEDAR BAKSHI
Practice management · Staff training

Staff training · part 1

A lecture by Dr Kedar Bakshi · 1 h 44 min

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Topics in this lecture

  1. 0:00Training overview and first patient impressions
  2. 5:55Clinic vision, mission and core values
  3. 20:21Reception welcome and handling new patients
  4. 30:20Phone enquiries and appointment scheduling
  5. 36:28Relationship building and handling difficult patients
  6. 47:00Core values, knowledge updating and SMS communication
  7. 53:44Phone discipline, sincerity and patient experience
  8. 1:02:31Registration form and patient data entry
  9. 1:09:45Patient names, referrals and courteous language
  10. 1:17:30Clinic systems, policies and daily planning
  11. 1:26:52Stock planning, clinic upkeep and cleanliness
  12. 1:37:40Z folder, leave planning and responsibilities
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